What information do we collect?
Information you give us
When you visit our website, we may ask you to provide information about you. We do this to enable us to respond to any request you make to us. This may include your contact details (eg email, phone number, etc) and other personal information, if it is relevant to the enquiry or request. It is our policy that we will only record your email address if you provide it to us and it will only be used for the purpose for which you have provided it. We will not disclose your email or use it for any other purpose without your consent. Your email address will be added to our mailing list – unless you have specified otherwise. You can unsubscribe to our mailing list at anytime.
Please note that we will not share your Personal Information with other businesses.
Information we collect from you
When visiting our website, a record of your visit is made.
Third party software that we use on our website to help us analyse your visit are Google Analytics and Autopilot.
Information from ‘cookies’
Circumstance for disclosure of your information
We will only use your personal information for the purpose for which you have provided it, or as otherwise permitted by Australian privacy legislation. We will not use your personal information for any other purpose without your consent, nor will we disclose your personal information without your consent.
From time to time it may sometimes be necessary for us to disclose your information to third parties. This disclosure will only occur in the following circumstances:
We may be required by law to disclose your personal information, where there is a court order or subpoena, or where there are investigations for any alleged unlawful activities or contraventions of the law.
Third parties and contractors
We may sometimes engage third parties (eg. other companies or contractors) to perform functions of our behalf. These may include processing of credit card information, mail-outs, debt collection, marketing and advertising. It is our policy that third parties will have access to only that personal information required by them to perform their functions. They are not permitted to use your information for any other purposes, nor are they to provide your information to third parties without your consent..
How we deal with your privacy complaints & requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
We operate a secure server and endeavour to maintain the security of our server and keep it free from unauthorised use. However, no server is guaranteed to be 100% secure and unauthorised access may occur, despite taking all reasonable steps to do so.
How we manage data breaches
As part of our commitment to data security and management.
Should we find ourselves in a situation where we suspect a data breach may have occurred, we follow the recommended process set out by the OAIC under the Notifiable Data Breach scheme. We also ensure that our data security processes meet the Australian Privacy Principles at all times.
Links to other sites
We are not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or other means. We recommend that you take care at all times to check the veracity of the sites you are visiting and if you have questions about their online privacy policies, you should contact them directly.
Alternatively, you can write to us at:
Leafcutter Pty Ltd
401/272 Pacific Highway
Crows Nest NSW 2065